Frequently Asked Questions
Wraytec Security Services Inc. Customers please visit your Account page to receive faster response times to any of the questions that you may have. Dont have an account yet?
How do I stop the beeping on my alarm?
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Elk Systems: Press *
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DSC Systems: Press *2#
What is the yellow triangle light on my alarm?
The yellow triangle light indicates a trouble condition. To find out what the issue is:
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Elk Systems: Press *2
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DSC Systems: Press *2 and use the arrow keys to navigate.
This will display the trouble, which could be:
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Low system battery
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Low transmitter battery
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Failure to communicate
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Zone trouble, etc.
What should I do if I have a low system battery trouble?
You can either:
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Call our office to schedule a service call.
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Call our office to put your system on test and follow the videos below to resolve the issue:
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DSC Systems: Watch this video
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Elk Systems: Follow the manufacturer’s guidelines.
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How can I bypass a zone?
For DSC Alarm Systems, follow these steps:
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Enter your user code on the keypad.
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Press the “Bypass” button or the * key.
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Enter the zone number you wish to bypass.
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Confirm the bypass by pressing #.
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Exit programming mode by pressing #.
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Check the keypad to confirm the zone has been successfully bypassed.
Who do I call if my alarm goes off and it’s a false alarm?
Contact our Central Station immediately at (888) 778-6032.
How do I change my alarm.com password, email, phone number, or username?
Send an email to Halle@wraytec.com with the details of the changes you need, including your service address and the date you’d like the changes to take place.
How can I manage my verbal passcodes?
Call our office at (805) 577-8700 or email Halle@wraytec.com to update your passcodes.
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What is an abort code?
An abort code is a verbal password used to verify your identity when speaking with the central station. It confirms that you are an authorized user of the system.
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What is a duress code?
A duress code is used in emergencies. When provided to the central station dispatcher, it signals the need for police assistance without alerting anyone nearby.
How can I add a user code on alarm.com?
Follow the steps outlined in this guide: How to Create a System User Code.​
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How do I create a new login for alarm.com?
To create a new login, follow these instructions: Create a New Login.​
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How do I link multiple accounts on alarm.com?
Check out this guide on linking multiple accounts: Link Multiple Accounts.
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​How do I pay my monitoring bill?
We offer two convenient options:
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Mail a check to:
4730 Walnut Ave., Simi Valley, CA 93063 -
Click here to pay via credit card or bank account.
Do I need an alarm permit with the city?
Some cities may require an alarm permit. We recommend checking with your local city’s regulations to confirm.
How can I get an alarm certificate for my insurance company?
Email Halle@wraytec.com with your service address and the name of your insurance carrier, and we’ll provide the certificate.
How can I cancel my alarm monitoring?
​​First, check with your insurance company to ensure there are no fire monitoring requirements in your homeowners’ policy. Then, email Halle@wraytec.com with your service address and the date of cancellation. We will send you any open balance on the account.
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How can I update my call list?
Send an email to Halle@wraytec.com with your service address and the necessary changes.
If you have any more questions or need further assistance, feel free to reach out. We’re here to help keep your security system running smoothly!
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